Privacy policy

 
Who are we?
 
FAIRVALUE CONSULTING S.R.L. (hereinafter referred to as "FAIRVALUE" or "the Operator"), attaches great importance to your personal data, constantly taking the necessary diligence to ensure that the data processing carried out complies with the legal requirements in this field. For this purpose, we have developed this commitment through which we undertake to respect the confidentiality of your personal data and through which we explain to you which categories of personal data FAIRVALUE processes, how the said data are used, as well as the purpose for which they are subject to processing operations. This Policy relates only to the personal data that we process through our website. www.myfairvalue.ro (hereinafter referred to as the "Site" or "Platform") in the context in which you interact with it by completing the forms available on the platform, by creating a new account, registering a review, placing an order, subscribing to the newsletter, completing the contact form or in the event that you simply browse it. We would like to assure you that we have taken all necessary measures to ensure the confidentiality of your data, these being processed only by the Operator's staff who have been previously trained on the processing of personal data and authorized in this regard and who comply with firm confidentiality commitments. In order to get to know us virtually, we provide you with our identification data. The Operator who processes your personal data when you browse or interact with the online platform www.myfairvalue.ro is FAIRVALUE CONSULTING S.R.L., with registered office in Bucharest, Sector 2, Str. Dima Cristescu 3B, registered with the Trade Register under number J40/3144/2005, with CUI 17254259. For any questions/concerns regarding the protection of personal data, you are invited to send a request to the postal address indicated above or to the electronic correspondence address office@fvalue.ro. Persons sending such requests to FAIRVALUE are asked to mention in the subject of the email/on the envelope information such as "data protection", "GDPR", "personal data", in this way there is a guarantee that the requests will be treated with priority. In this capacity, you will receive a response within 30 days at the latest from the communication of the document to FAIRVALUE, an extension of this term being possible only in exceptional situations. In these cases, we assure you that you will be duly informed about this term.
Definitions
 
‍• "Personal data" means, within the meaning of national and international legislation in force, any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

‍! For the purposes of this policy, the personal data that will be processed may refer to: name, surname, telephone number, e-mail address, delivery address, etc., as described below.

‍• "Processing of personal data" means any operation or set of operations performed on personal data, by automatic or non-automatic means, such as: collection, recording, organization, storage, adaptation or modification, extraction, consultation, use, disclosure to third parties by transmission, dissemination or in any other way, alignment or combination, blocking, erasure or destruction.

‍! For the purposes of this policy, data processing refers to those processings carried out at the time of your browsing on the website. www.myfairvalue.ro or interacting with it by completing the forms available on the Platform. 

‍• "Controller" means the person who, alone or jointly with others, determines the purposes and means of the processing of personal data. 

‍! For clarity, for the purposes of this Privacy Policy, the Controller of personal data is FAIRVALUE.

‍• "Data subject" means the person whose personal data are the subject of processing.

‍! For the purposes of this Policy, the data subject is the Internet user browsing the website. www.myfairvalue.ro

‍• The "consent" of the data subject means any manifestation of free, specific, informed and unambiguous will of the data subject by which he or she accepts, by a declaration or by an unequivocal action, that personal data concerning him or her be processed.

‍• “Third party” means a natural or legal person, public authority, agency or body, other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or the processor, are authorised to process personal data.

‍• "Processor" means the person who processes personal data on behalf of the controller.
 
What types of personal data do we process?
 
Your browsing of the Site and interaction with it involves the processing of two categories of personal data, namely:

a. personal data that you voluntarily disclose to the Operator (e.g. through the order or contact form, respectively in the case of subscribing to the newsletter), these being collected individually;

b. data that you provide involuntarily, by simply browsing our website.

In the event that you opt for billing per legal entity, we draw your attention to the fact that the data requested and entered in the forms on the site on behalf of a legal entity does not represent personal data (the company's e-mail address, for example). denumire@office, the company's telephone number such as a landline number, etc.) in light of the provisions of Regulation no. 679/2016 on the protection of personal data (GDPR). 
In the event that the personal data of the company's representative, a natural person (name and surname, telephone number, e-mail address) are provided, he will be considered a data subject according to the provisions of the GDPR and all protection measures will be applicable to him. 
The user is duly informed about the processing of personal data when he provides his data to the Operator through the forms on the site, thus FAIRVALUE fulfills its legal obligation to inform the user.
FAIRVALUE collects, based on the voluntary provision of the data subject, the following personal data:

A. In case of requesting a quote:
‍• last name and first name;
‍• telephone number;
‍• any other information made available to the Operator by filling in the "message" section or by telephone;
‍• email address, communicated by phone;
‍• voice, during telephone contact.

B. To schedule an appointment:
‍• last name and first name;
‍• telephone number; 
‍• email address communicated by phone;
‍• any other data you make available to the Telephone Operator by telephone;
‍• voice (in the context of telephone contact by the Operator).

C. To complete the "HELP" form:
‍• last name and first name;
‍• telephone number;
‍• any other information made available to the Operator by filling in the "message" section or by telephone;
‍• email address, communicated by phone;
‍• voice, during telephone contact.

D. To complete the contact form:
‍• last name and first name;
‍• telephone number;
‍• any other information made available to the Operator by filling in the "message" section or by telephone;
‍• email address, communicated by phone;
‍• voice, during telephone contact.

E. For additional information/submission of complaints via e-mail or telephone (customer support)
‍• email address;
‍• telephone number (in the context where you contact the Operator by phone);
‍• any other personal data that you make available to the Operator for resolving the complaint/providing additional details requested;
‍• voice (in the context of contacting the Operator by phone).

F. In the context of inbound/outbound telephone calls 
‍• voice;
‍• phone number;
‍• other categories of personal data that the data subject makes available in the context of telephone conversations and which may refer to:
   • name and surname;
   • email address;
   ‍• etc.

G. To subscribe to the newsletter
Subscribing to the newsletter is conditional on your consent to receive commercial and marketing messages. In this context, your name and email address will be processed as personal data.
This data contributes to the provision of services offered by FairValue, but also to communication with the Operator or the transmission of marketing communications from it, but with the prior consent of the User. 
The Operator also processes marketing and communication data only based on the prior consent of users, as well as technical data and browsing actions through cookies and similar technologies. You can access our cookie policy on the Site.
In the event that you provide us with personal data that is not necessary for the purposes described below, namely for providing FairValue services, for resolving your complaints or for providing additional information, we reserve the right to immediately remove them from our database.
The operator may involuntarily collect other personal data belonging to you, namely: IP address, browser version, time zone and location settings, operating system, platforms on the devices used to access our sites, etc. This information will not be used to identify natural or legal persons, as the case may be, and will not be made public other than under the conditions inserted in this Privacy Policy, supplemented by the Cookie Policy.
The Operator reserves the right to request additional information, accompanied by supporting documents, via email, printed or in any other manner deemed appropriate by the Operator, if applicable, for the purposes detailed below.

‍! Note: FAIRVALUE has concluded data processing agreements with its service providers (for example: IT/online system administration, legal services, payment processing services, etc.), but is not responsible for the processing carried out by these providers on their own behalf, in the event that they process the data as independent operators, the data subject being duly informed regarding the processing that involves a data transfer between FAIRVALUE and any company that provides services to the Operator.

‍Your personal data may be communicated by FAIRVALUE, for processing, to persons empowered to process them, including contractual partners, financial authorities and institutions, courts or competent bodies, at their request and for the purpose of providing the services offered by the Operator.
FAIRVALUE may store your personal data even after registering a request to delete this data, if the storage is for one of the following purposes, provided for by art. 13 of the GDPR, namely:
a. execution of a contract;
b. fulfillment of a legal obligation which provides for processing under European Union law or national law applicable to the operator;
c. exercising the right to freedom of expression and information;
d. protecting the vital interests of the data subjects;
e. the performance of a task that serves the public interest;
f. archiving in the public interest, scientific or historical research or for statistical purposes;
g. defending the legitimate interests of the Operator or a third party, except where the interests or fundamental rights and freedoms of the data subject prevail, which require the protection of personal data, in particular where the data subject is a child;
h. for the establishment, exercise or defense of a right in court.
 
For what purpose do we process personal data?
 
FAIRVALUE processes your personal data for the following purposes and with the following legal grounds:
a. the processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the data subject's request prior to entering into a contract (art. 6 para. (1) letter b) of Regulation (EU) No. 679/2016 of the European Parliament and of the Council of 27 April 2016), in particular, for the purpose of ensuring the data subject's access to the products marketed on the Platform www.myfairvalue.ro si al incheierii vanzarii la distanta;
b. the processing is carried out on the basis of the consent of the data subjects (art. 6, para. (1), letter a) of Regulation (EU) no. 679/2016 of the European Parliament and of the Council of 27 April 2016), in the case of the transmission of commercial and marketing communications;
c. the processing is necessary for the purposes of the legitimate interests pursued by the Operator (art. 6 para. (1) letter f) of Regulation (EU) no. 679/2016 of the European Parliament and of the Council of 27 April 2016), for the recruitment of competent personnel, for the resolution of problems of any nature relating to the content of the site www.myfairvalue.ro or the services offered by the Operator, as well as for actions involving interaction with the online platform.

Your personal data will be processed for FAIRVALUE to:
a. improve the site and the services provided through it;
b. determine the usefulness/popularity of the web content presented on the site;
c. send technical, assistance or administrative notifications;
d. honor requests and resolve complaints received from users;
e. facilitate user access to the services offered by FAIRVALUE;
f. communicate information of interest to site users;
g. protect the rights belonging to FAIRVALUE.
Duration of personal data processing
 
Personal data processed at FAIRVALUE level through the website www.myfairvalue.ro are retained for a reasonable period of time in relation to the purpose of data processing, in accordance with the legal provisions on data archiving.
 
Special provisions related to minors
 
The operator pays special attention to the data of minors that may be provided by them by completing the forms available on the online platform. www.myfairvalue.ro, to ensure that any processing of minors' personal data is carried out only in accordance with legal requirements and in strictly determined cases.
Thus, the Operator does not carry out any activities of any kind towards minors, including direct marketing promotional activities. However, if a minor contacts the Operator through the related forms or by telephone, it will be considered that the minor has done so with the consent of his or her legal representative.
Minors under the age of 14 are not allowed to request services offered by the Operator, unless these operations are performed on behalf of the minor by his or her legal representative or guardian, according to the law.
In this regard, any person who provides personal data to the Operator through the site or other applications or devices covered by this Policy guarantees that he or she is of legal age, respectively that he or she has full legal capacity.
Any processing of personal data belonging to minors will be carried out only in accordance with the law and taking into account the above provisions.
 
Transfer of personal data
 
Your data is processed within the European Union, via secure internal servers. However, through social media plugins (e.g. Facebook, Twitter, Instagram, etc.), which are third-party recipients of the data, it is possible that your data processed in this context may be transferred outside the European Union/European Economic Area and stored on servers in third countries. In this regard, the Operator has implemented a series of necessary and appropriate measures to ensure compliant data processing. 
FAIRVALUE undertakes that the collected data shall be processed only in accordance with the declared purposes and not to make public, sell, rent, license, transfer, etc. without authorization the database containing information regarding the data of the data subjects to any third party not involved in fulfilling the declared purposes, except in the situation where the transfer/access/viewing, etc. is requested by the authorized bodies, in the cases provided for by the regulations in force on the date of the event.
It is possible that your data may be disclosed to other companies that provide services to us and act as processors, such as providers of website maintenance, IT, legal services, etc.
These entities or individuals are selected with particular care to ensure that they meet specific requirements regarding the protection of personal data. They have a limited ability to use your information for purposes other than providing services to us.
In addition to the disclosures described in this Privacy Policy, we may share information with third parties to whom you consent or request that we make such disclosure.
Links, Hyperlinks, Third Party Sites
 
Website www.myfairvalue.ro may contain links to third-party sites that may collect, in turn, your personal data, including through cookies or other technologies.
If you connect to a third-party website, FAIRVALUE's privacy policy will not apply to your browsing on that site.
What are the rights you have as a data subject?
 
Any natural person browsing our website, as a data subject, has the following rights in relation to FAIRVALUE, as the Personal Data Controller:
‍• The right to access means the right of the data subject to obtain confirmation from the Operator as to whether or not the latter is processing personal data concerning him or her and, if so, access to the respective data and to information regarding the manner in which the data are processed;
‍• The right to rectification refers to the correction, without undue delay, of inaccurate personal data processed or to their completion, if incomplete. These can be modified by sending an e-mail to the following address: office@fvalue.ro
‍• The right to erasure/right to erasure ("right to be forgotten") of personal data from the database means the right of the data subject to request the erasure of personal data without undue delay where one of the following reasons applies: they are no longer necessary for the purposes for which they were collected or processed, they withdraw their consent and there is no other legal basis for the processing, they object to the processing and there are no overriding legitimate grounds, the personal data have been processed unlawfully, the personal data must be erased for compliance with a legal obligation, the personal data have been collected in connection with the provision of information society services;
• The right to restriction of processing can be exercised if the data subject requests the limitation of the processing of his or her personal data, in which case they will be used strictly for the exercise of the data subject's other legal rights, including to respond to any requests/complaints from him or her;
• The right to portability refers to the right to receive personal data in a structured, commonly used and machine-readable format and to the right to have these data transmitted directly to another controller, when the processing is based on consent or the performance of a contract and is carried out by automated means, if this is technically feasible;
• The right to object refers to the right of the data subject to object to the processing of personal data when the processing is necessary for the performance of a task carried out in the public interest or when it is based on a legitimate interest of FAIRVALUE;
• The right to object to processing based on automated individual decisions refers to the fact that the data subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly significantly affects him or her. However, it will not be possible to exercise this right if the decision is necessary for the conclusion or performance of a contract between the data subject and FAIRVALUE, is authorized by the law applicable to the Operator, provided that adequate protection of the rights, freedoms and interests of the data subjects is ensured or is based on the consent of the data subject obtained in compliance with the legislation in force;
• The right to address the National Supervisory Authority for Personal Data Processing. In the event that the data subject considers that the rights provided above have been violated, he or she has the possibility to address the ANSPDCP by filing a complaint.
‍The contact details of A.N.S.P.D.C.P. are as follows:
Address: Bucharest Municipality, Sector 1, B-dul G-ral. Gheorghe Magheru no. 28-30;
Phone: 0.318.059.211/0.318.059.212; 
Fax: 0.318.059.602; 
E-mail: anspdcp@dataprotection.ro;
Web page: www.dataprotection.ro
‍To exercise the rights provided above, the data subject will contact FAIRVALUE by sending a request to the following address: Bucharest Municipality, Sector 2, Str. Dima Cristescu 3B or to the electronic correspondence address mentioned above, within the first section of this Policy.
Final provisions
 
If FAIRVALUE deems that a change to the privacy rules is necessary, the Operator will publish the respective changes to inform data subjects about the information it collects and how it uses it.
The provisions of the Privacy Policy are complemented by the provisions of the Cookie Policy, present on the website. www.myfairvalue.ro